Privacy Policy
Terms & Conditions
Cancellation & Refund
Cancellation & Refund
Last Updated : Oct 13, 2023
Cancellation
User Cancellation: Users may cancel their ticket purchases within the specified cancellation window for each event. The cancellation window varies or there will be no cancellation available depending on the event organizer's policy and is clearly displayed on the event page.
Refunds
In case You have made the payment but failed to receive any email and/or SMS confirmation, then chances are that such a payment has failed. Once we have confirmed a failed order, we process refunds on our own. While we process such refunds within 3-5 days, it may take up to 7-10 working days (and sometimes more) for your financial institution to credit the amount back to your account.
User Refunds: Zwink doesn't set up refund policies for the Organizers. It is the responsibility of the Organizer to communicate its refund policy to User and to issue refunds in accordance with in addition to that. Consequently, User claims for refunds should be handled to the individual Organizer and never to the Company. Any refund-related difficulties or disputes shall be solely between the User and the Organizer; the Company shall not be liable for any refund-related claims in connection with event Services; and the Organizer hereby undertakes to indemnify, defend, and keep the Company harmless in connection with the same.
